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Last night I was going to backup my laptop using My Passport for Mac. The WD software told me to update my firmware, which I did, and then updated the software itself. Once the firmware was updated my computer no longer recognized the external harddrive when it was plugged in through USB. Although the passport was running, and the light was on, it was not present anywhere on my computer. So I was unable to access it.
My thought is that this was a direct result of the firmware update, and that YOUR firmware update messed up my external hard drive.
Secure and reliable, My Passport for Mac safeguards your creative life. Protect your important files with Apple Time Machine backups. Set an optional password, that only you know, to activate 256-bit hardware encryption and add an extra layer of security. Use Time Machine, the built-in backup feature of your Mac, to automatically back up your personal data, including apps, music, photos, email, and documents. Having a backup allows you to recover files that were deleted, or that were lost because the hard disk (or SSD) in your Mac needed to be erased or replaced. A: Answer Information on box for 'My Passport for Mac' states 'Compatibility with macOS High Sierra, Sierra or El Capitan' and also states 'Downloadable HFS+ driver to read/write on Windows 10, 8.1 or 7' with disclaimer that 'Compatibility may vary depending on user's hardware configuration and operating system'. My new MacBook Pro is running. The WD 4TB My Passport for Mac USB 3.0 External Hard Drive is a compact, portable drive designed to work right out of the box with Mac systems running macOS 10.13 and later. It comes with both USB Type-A and USB Type-C cables, so it's compatible with both current and older systems. As a bus-powered drive, no external power sources are required. My Passport™ for Mac portable storage works straight out of the box with Mac devices which makes it easy to keep you moving on your journey. Simply drag and drop files to and from, or setup a backup routine with Apple’s Time Machine software to help protect the contents of your digital life: photos, videos, music and documents.
Please attempt to resolve my problem,
Disk Utility User Guide
Disk Utility on Mac supports several file system formats:
Apple File System (APFS): The file system used by macOS 10.13 or later.
Mac OS Extended: The file system used by macOS 10.12 or earlier.
MS-DOS (FAT) and ExFAT: File systems that are compatible with Windows.
Apple File System (APFS)
Apple File System (APFS), the default file system for Mac computers using macOS 10.13 or later, features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. While APFS is optimized for the Flash/SSD storage used in recent Mac computers, it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. macOS 10.13 or later supports APFS for both bootable and data volumes.
APFS allocates disk space within a container (partition) on demand. When a single APFS container has multiple volumes, the container’s free space is shared and is automatically allocated to any of the individual volumes as needed. If desired, you can specify reserve and quota sizes for each volume. Each volume uses only part of the overall container, so the available space is the total size of the container, minus the size of all the volumes in the container.
Choose one of the following APFS formats for Mac computers using macOS 10.13 or later.
APFS: Uses the APFS format. Choose this option if you don’t need an encrypted or case-sensitive format.
APFS (Encrypted): Uses the APFS format and encrypts the volume.
APFS (Case-sensitive): Uses the APFS format and is case-sensitive to file and folder names. For example, folders named “Homework” and “HOMEWORK” are two different folders.
APFS (Case-sensitive, Encrypted): Uses the APFS format, is case-sensitive to file and folder names, and encrypts the volume. For example, folders named “Homework” and “HOMEWORK” are two different folders.
You can easily add or delete volumes in APFS containers. Each volume within an APFS container can have its own APFS format—APFS, APFS (Encrypted), APFS (Case-sensitive), or APFS (Case-sensitive, Encrypted).
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Mac OS Extended
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Choose one of the following Mac OS Extended file system formats for compatibility with Mac computers using macOS 10.12 or earlier.
Mac OS Extended (Journaled): Uses the Mac format (Journaled HFS Plus) to protect the integrity of the hierarchical file system. Choose this option if you don’t need an encrypted or case-sensitive format.
Mac OS Extended (Journaled, Encrypted): Uses the Mac format, requires a password, and encrypts the partition.
Mac OS Extended (Case-sensitive, Journaled): Uses the Mac format and is case-sensitive to folder names. For example, folders named “Homework” and “HOMEWORK” are two different folders.
Mac OS Extended (Case-sensitive, Journaled, Encrypted): Uses the Mac format, is case-sensitive to folder names, requires a password, and encrypts the partition.
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Choose one of the following Windows-compatible file system formats if you are formatting a disk to use with Windows.
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MS-DOS (FAT): Use for Windows volumes that are 32 GB or less.
ExFAT: Use for Windows volumes that are over 32 GB.